Pulse publishes live status, planned maintenance and monthly availability for the applications we host and the products we license — measured against the service hours in your agreement, not a raw percentage.
What Pulse does
Every part of your platform we watch, with the state it is in right now and the ninety days behind it.
Uptime for the current month, calculated over your agreed service hours — weekends, trading holidays and off-hours excluded, so the figure is the one your contract talks about.
Every incident and planned window on one timeline, from first report through to the post mortem. Subscribe and hear about it by email rather than finding out yourself.
Each service has its own address. Use the one you were given — if you do not have it, ask your contact at VI Company.
Pulse is built and run by CloudOps, the team at VI Company that hosts and operates the software we build.